policies

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Often our eyes are unintentionally restless after consuming caffeine. To prevent them from fluttering during treatment, avoid caffeinated drinks before appointment.

For everyone's comfort and relaxation, we require that you silence your cell phone while in the treatment room. 

Contact lenses may not be worn during any of the treatments. Please wear your glasses or bring contact lens case and solution to remove your lenses prior to your treatment.

For safety reasons, only the person receiving a service will be allowed in the treatment room. No exceptions.

Children are not allowed in the studio. Please make pre arrangements for child care.

Certain cosmetic ingredients are known to interfere with treatment results. Please follow all of the pre-appointment instructions below:

Arrive to appointment without eye makeup including concealer, foundation, and eye creams. These should be completely removed the night before appointment and eyes should again be thoroughly cleansed the morning before treatment. 

Water-proof mascara should not be worn at least 5 days prior to your appointment and lashes should be thoroughly cleansed daily with water-based eye-makeup removers. 

Do not use any type of eyelash curlers at least 3 days prior to your appointment. 

Oils and synthetic oily-ingredients should be avoided at least 3 days before treatment. Switch to water-based cleansers for the best results.

Please keep in mind you cannot wet your lashes or apply any moist ingredients on or around eyes for 48 hours after a lash lift treatment and 24 hours after a lash extension application.

For YUMI™ Keratin Lash Lift:

Application time can vary depending on the thickness and length of your natural lashes. 

Please block 2 hours from your schedule for your initial YUMI™Lashes treatment.

On average a lash lift can take about 90 minutes.

For Lash Extensions:

Application time can vary depending on the "look" you are trying to achieve.

Please block 2 ½ hours from your schedule for your initial lash extension application.

On average a full set can take between 2 and 2 ½ hours.

If your lashes have been damaged by a lash lift with someone else's product, you must wait until those lashes have shed before you can have another lift. 

Re-applying another lift solution to over- processed lashes (even one as gentle as YUMI) can cause breakage. In the meantime, condition your lashes daily with castor oil.

For severely damaged lashes I highly recommend you treat them with YUMI Keratin Mascara which you can purchase at my studio. 

Please do not make an appointment for a lift if this applies to you, as you will not be worked on upon your arrival and your prepayment will be forfeited. 

A 24hr notice is required to cancel/reschedule an appointment. Client will be subject to a cancelation fee amounting to the cost of the scheduled service depending on whether enough notice is given and we are able to rebook the missed appointment.

Only 2 reschedules will be allowed per appointment request, after which the request will be declined, the prepayment will be forfeited, and future appointment requests will require a New Client $50 prepayment. 

No-shows. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. 

Late Arrivals. We ask that you arrive to your appointment on time, or inform us with notice that you are running late. Lash Lift late arrivals over 15 minutes will need to reschedule their appointment and the no-show fee will apply. Lash Extensions late arrivals will be accommodated, but you will still be charged the full price of the scheduled service. 

We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the boutique specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. 

When you schedule your appointment with us, you are agreeing to these policies. We appreciate your understanding.